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Freight Policy |
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Shipping & Return Policy
Shipping Policy
FedEx is our primary method of shipping. Shipping rates apply to all products. Our website accepts orders 24 hours per day, 7 days per week however, we will only process and ship orders during our normal hours of operation (8 a.m. - 5 p.m. P.S.T, Monday thru Friday). If you require rush delivery, be sure to order before 2 p.m. C.S.T. Most products will ship FedEx via our Tulsa warehouse. Please note that some products ship directly from the manufacturer.
We cannot ship to P.O. boxes, please specify a street address so we can ship your order without delay.
Non-personalized, in-stock products should arrive within 1-10 working days.
For individual items weighing over 150 lbs., Fire Etc will contract out delivery with a reliable freight company. On orders that weight over the 150 lb., prior to processing and shipment, a shipping cost quote will be emailed to the buyer. Upon buyers approval of the shipping cost quote the order will then process and ship.
Returns Policy
Your satisfaction is our guarantee. If any purchase fails to meet your complete satisfaction, for any reason, you may return it or exchange it within 30 days of receipt of your shipment. Before returning any product, you MUST obtain a Return Merchandise Authorization number (RMA) from a customer service representative. Please email your request to bookkeeping@accuratefireequip.com. Upon receipt of your RMA #, please include a copy of the original invoice received with the merchandise and send the package prepaid, via FedEx or insured U.S. Mail to:
Accurate Fire Equipment
RETURNS Department
10528 E. 12th St.
Tulsa, OK 74128
Refund Policy
You will receive a credit via your original method of payment. Monetary refunds and/or product exchanges will only be granted on items purchased directly from Accurate Fire. Please allow 10-14 business days for processing of returns and issuance of credit upon receipt. Please note that we can refund the initial shipping costs only if the return is a result of our error.
If you are returning a gift purchased directly from Accurate Fire Equipment, you will receive a gift certificate for the value of your return. This may be used at any time toward your purchases at www.AccurateFireEquip.com. The gift certificate will be emailed to you once the original product has been returned to us.
If you used a promotional code or certificate to pay for any part of an item that you want to return, you will be credited only the amount charged to your credit card. If you used a gift certificate to pay for any part of an item that you want to return, you will receive another certificate of equal value for future use.
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